Providing consultancy services on a freelance basis to different companies in different roles:
Management Consultancy
Strategic guidance and program management in transformation challenges with
- Van Hoecke
- Blum
- Van Marcke
- Vydraulics
- TelSmart
- Woema
Product Management @ Bene.be
- MadViking - Mind your own business! Spend less time managing your business and more time building it
- KBC-Agent - As KBC Preferred Partner we offer a professional, secure and fully customizable website for the KBC Insurance Agent at a fixed price per month.
Business Transformation Director @ Vandelanotte++
- Strategic guidance & coaching in business transformation
- Redefinition and implementation of new organisational structure
- Transformation to service-based offering
- Integration of acquisitions
- Product management of myVandelanotte
- Program Management & coaching of IT / R&D / DPT / Operational Teams delivering many projects & new concepts
- Permanent Board member
- Revenue growth of 65% in 4 years
External CIO @ Eurabo
- Strategic guidance & coaching in digital transformation
- Cloud migration project
- Rollout of Dynamics Nav 2015
- eCommerce platform and Multichannel operations setup
- Customer Services Management rollout
- Revenue growth of 44% in 4 years
Managing Director ad interim @ iCapps
- Redefinition of strategy from pure Mobile App Development into a full application livecyle management for both Mobile, Web Apps & API's (define, build & run)
- Setting up a budgetplan to make growth and operations plannable & controllable
- Introducing a marketing & PR plan to support brand awareness
- Setting up project office and organisational structure to ensure the execution of projects is according plan & budget
- Product development & rollout of iCapps Care, a managed services offering for Apps.
- Revenue growth of 43% in 1 year
Autodesk
Product development for a new initiative in the 123DApp product catalogue. Business, functional and UX analysis as preparation for building a MVP in 2015
Mobistar
Relaunch of Euphony Benelux operations and setting up project for customer and systems migrations
Management of multiple divisions: Data Entry, Provisioning, Callcenter, Customer Care, IT, Business Process Management and Project Management
Redefinition and reorganisation of the company's operational model to optimize customer services by redefining tasks and roles, combining teams and simplifying organisational structure, introducing service delivery management, product dashboard, customer satisfaction as KPI and continuous process improvement.
Redefinition of the service model for euCare (home services for heating systems, electricity and plumbing) resulting in smoother operations with higher customer satisfaction (NPS from 3% to 32%) and stabilizing churn (from 8%+ to 4%)
General management and setup of IT Department (from 8 to 25-30 resources) based in Belgium. Operational split from former mother-company after MBO and renewal of IT infrastructure and business applications in both the Netherlands and Belgium supporting a variety of internal processes: telecom billing, commission calculations, financial management, CRM, integration, provisioning, reporting, webportals
Implementation of experts group in Business Process Management. Setting up monthly board report measuring different KPI’s and company wide agile change methodology providing flexibility in this ever changing business at one hand but providing stability in change execution.
Member of steering committee of different projects boards (euCare platinum, euApp, euAPI and others) and product development of managed IT services for SME (partner selection, business case development, commercials negotations) and permanent board member
Management of division responsible for all enterprise applications (CRM, Telecom Billing, Commissions, Financials, MIS/Reporting, EAI, Webportals) used throughout Europe in 8 different countries. Team consisted out of 18 developers spread over UK and Belgium
Setup of IT department developing and supporting regional productlines and business processes. Within this department the technical and functional setup was done of business applications and platforms supporting these productlines.
Consultancy and project implementation for servicedesk and security solutions
Platform maintenance & setup and development of internal systems used for phase 1 trials and the Brainspeech application, a speech driven application for testing cognitive functions in as ASP model
Planning and development of IT Courses, selection of candidates, contacts with VDAB, Cevora and other companies. Development of internal IT projects
Setup of fullservice webagency and technical platform to support activities. Strategic guidance for larger accounts. Also used today as management company
Development of IT courses and manuals. Hands-on training
“Tim is a professional in all aspects of his job. IT and Operations are his natural habitat and he manages all aspects of this area with dedication , skills and passion. He is also a teamplayer and a seasoned manager of teams . Was a great pleasure to work with him .” Michel De Coster
“I worked with Tim for a couple of years and was impressed not only with his technical skills, but also with his vision and drive to bring a project to a good end. Tim helped us to set a vision and course for our IT-projects in the long term and helped us to implement this vision.” Nikolas Vandelanotte
“I have worked with Tim for two years. As analyst, I was part of a business transformation team Tim was leading. I loved working with him. Beside his technical skills and skills to deal with people and teams, Tim gets things done! Whether it is on high management level or when dealing with stakeholders or even with both feet in a project team, Tim always manages to focus on the right things and makes sure that necessary progress is made. His open perspective and willingness to share knowledge and experiences makes him a perfect coach for teams and individuals. Personally, I learned a lot from Tim. I am grateful for what he taught me and have tons of respect for the things he realized in the two years I worked side by side with him. Tim is added value for any company struggling with change or growth. No doubt about that!” Domien Claeys
“I got in contact with Tim when leading the startup Clearfacts. He acted as a senior business advisor and IT program manager for one of our major customers. I found myself immediately on the same wavelength as Tim. Tim is one of those consultants you want to meet and work with in your professional career. He has a strong drive to get things done, in an efficient way and with the appropriate eye for detail. He finds the right balance between setting ambitious goals (supported by KPIs) and the human effort needed to achieve those goals with a team. I hope our paths cross again in the future. ” Pieter Evenepoel
“I worked together with Tim to setup a whole new IT environment for Euphony NL. Tim proved to be transparant, professional and driven, with the ability to manage on a high abstraction level, but on the other hand understanding the technology and operational success factors and the people behind them.” Meindert Van Duijvenbode
“Tim is a real professional, he has a vision and once he knows what direction to go, he is able to bring this message. Tim is doing well in a group and he is able to reach a wide range of audiences. Listening to his opinion is always interesting, often I had the "hmm, he could be right" feeling. Never met somebody that was able to take so many issues and when everybody is pointing at him, he will keep smiling and goes on. He will never give up. A former COO told me, Tim is probably the brightest guy of the company. Yes I can recommend him, as colleague, manager, the guy that brings the solution and even as a friend.” Bruno Voeten
“Last year, we wanted to do an audit of our customer support department at TelSmart. After talking to a number of possible candidates, I got in touch with Tim and I immediately knew I had found the right person for the job. My gut feeling didn't let me down. Tim delivered a spot on analysis, going further than the initial requested scope. He used a holistic approach, reviewing all ins and outs into our support department. He provided us with a clear report, containing hands on advice and action items. His personal approach, taking his time to genuinely talk and listen to people and not being afraid to touch upon harder subjects are definitely Tim's strengths, resulting in advice with a huge added value. ” Wendy Swaegers
“Tim is an experienced IT director who thinks in solutions taken into account the provided budget he gets. He operates with a helicopter view analyzing the processes of the company. Tim is also a good and experienced people manager. I can strongly recommend his profile and I have a good experience in working with him during more than 10 years.” Frederic Michils
“I know Tim as an excellent IT manager for mainly two reasons: 1. IT really is his business since he is aware of as well technologies and recent evolutions, as really technical issues; and 2. he is a good manager because of his people and social skills, because he knows what to do with and about facts and figures and finally because he knows how to "translate" IT/technical issues to a "non-IT language". It always has been a pleasure of working together and achieving our goals while thinking out of the box!” Günther Dauw
“I have worked with Tim in his role as interim manager at iCapps Antwerp. Tim spent much effort to improve the cooperation between iCapps and 1Limburg. I have experienced him as a smart and sympathetic professional, who stays focused and steady under difficult circumstances.” Rob Van Well
“I worked with Tim for almost 2 years. Tim is an excellent IT manager. He is a visionary and always makes decisions with the future in mind. He is knowledgeable and well experienced in IT projects including large transformation and integration projects . He always thinks strategic and aligns business with IT by delivering valuable business needs. Tim is smart, organised, creative, dedicated and works very well with diverse groups of people. ” Ramesh Babu
“I know Tim since the beginning of my career. He successfully worked out several web development projects. Tim knows how to manage expectations, and he is a very strong communicator. These are pretty rare, yet crucial, features in IT management. Tim always delivers what has been agreed upon. He doesn't over promise, and as a client I always knew where we had it. Very comfortable and professional. Greatly recommended!” Joris Petillion